Frequently Asked Questions
© Copyright 1999 - 2007 by Ilzé Linssen
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ORDERING
PATTERNS/KITS
BEARZ AVAILABLE FOR ADOPTION
Questions About Patterns/Kits
 
- How do I place an order/Can I order via e-mail?
You can place an order either by phone, fax or through our secure online order form.  Our secure online order form is mainly for customers paying by credit card (VISA, MasterCard, American Express or Diners Club).  If you prefer to pay using one of our alternative accepted payment methods, you are welcome to place your order by e-mail.

If you place an order via e-mail, we will send you a quote for the full amount payable including shipping cost.  Other applicable details such as direct deposit details etc. will be supplied at the same time.  For more information on how to order, please visit our orders page.

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- Do you ship World Wide?
Yes, we ship to most countries.

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- Do you accept payments through PayPal?
Sorry, unfortunately we do not accept PayPal payments.  Please see our orders page for accepted methods of payment.

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- Do you accept Lay-by/Lay Away terms?
Lay-by/Lay Away terms are available for items valued over $150.00 AUD.  Terms are as follows:

    * 50% Minimum non-refundable deposit, which is payable up-front.
    * Outstanding balance is payable within 30 days of initial payment/deposit.
    * Items (such as Bearz Available for Adoption) will remain available, until a deposit is received,
      upon which it will be reserved for you.
    * Item is shipped upon receipt of full and final payment only.

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- Do I get confirmation that my order has been received?
If you have ordered using our secure online order form you will receive an order confirmation as soon as we retrieve your order from our secure server (normally within 24 hours).  The order confirmation will be sent to the email address you have supplied when submitting your order.  If you do not supply an e-mail address, we will not be able to send you an order confirmation.

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- How long after receiving my order will you be shipping/dispatching my order?
Parcels are shipped within 2 to 3 business days.  Out of stock items may take up to 6 days to be shipped.

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- How long does it take for a parcel to be delivered after it has been shipped?
Parcels shipped to Australian addresses can take between 2 and 5 business days to be delivered, depending on the destination.  It usually takes 2 to 3 business days to major centres and up to 5 business days for all other areas.

Parcels shipped to international addresses (addresses outside Australia) usually take up to 10 business days to be delivered.

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- When do you charge my credit card?
Once your order is ready to be shipped, we will charge your credit card.

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BEAR SHOWS & WORKSHOPS
Questions About Ordering
 
- Do you offer downloadable patterns/Can you e-mail the pattern & instructions to me?
To protect our copyright we only sell hard copies of our patterns.  We do not offer downloadable patterns, nor will we agree to forward patterns via e-mail as the files can be passed around, copied, distributed and/or sold without our permission.

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- What skill level are your patterns/Are your patterns suitable for beginners?
All our patterns offered for sale are suitable for all levels from beginner to advanced bear-makers.  Our patterns also include full/comprehensive step-by-step instructions.  In addition, beginner bear-makers may also find The DIY Bear-Making Workshop hepful.

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- What type of mohair do you use for your kits?
We mainly use German Schulte mohair and/or their mohair-alpaca blends in our kits due to its superior quality and excellent backing fabric.  We also hand-dye fabrics to obtain the desired colours required for some of our pattern/kit Bearz designs (e.g. Draggi, Koala, Blossom etc).

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- I own one of your patterns and would like to order just the kit without the pattern, is this possible?
Yes, you are most welcome to order a kit without the pattern. The cost of the kit will be $15.00 AUD less than the original price of the kit (e.g. Cost of a Basic Kit = $56.00 AUD  less $15.00 AUD = $41.00 AUD). 


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- Can I order a custom kit as I already have some of the items available?
Yes, you are most welcome to order a custom kit if you do not require all the items supplied in our kits.  Please contact us for a quote on a custom kit that will suit your needs.


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- Are the Bearz up for Adoption (i.e. Limited Edition/One-of-a-kind/Clawed Bearz/Miniature Bearz) available as patterns and/or kits?
As Ilzé would like to keep providing collectors with unique, non-commercialized collectable Bearz, her Limited Edition, OOAK, Clawed Bearz Range and Miniature Bearz are not available as patterns and/or kits, nor will they be released as patterns and/or kits in the future. 


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- Do you sell the claws you use for your Clawed Bearz/Bearz Available for Adoption?
No, we do not sell these claws. Ilzé hand sculpts/makes them especially for her Clawed Bearz range.  These claws are a unique feature of her Collectable Range of Bearz and are not offered for sale or as part of her pattern/kit Bearz range.

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- Can I enter a bear that I have made from one of your patterns into a teddy bear competition?
Yes, you are most certainly welcome to enter a bear you have made from one of Ilzé's patterns into a bear competition, provided you enter the bear in the appropriate category e.g. "Bears made from commercial patterns" or similar, and give credit to the designer.  Please send us photos of your competition bear and any of his/her awards.  We will proudly display your award winning work on our website!

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- Can I make bears from your patterns to sell them?
Regretfully, no.  We do not permit selling any bears/critters made from our patterns without express written consent from Ilzé Linssen, who reserves all rights.  Please note that it is a breach of copyright to alter the patterns and sell the bears/products made from the altered patterns as your own designs.

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- Can I offer workshops for your patterns without your permission?
You are welcome to offer workshops for my pattern/kit Bearz, provided that you offer an original pattern with instruction booklet to each one of your students.  Providing photocopies, or tracing the pattern pieces onto the backing fabric without providing each student with their own copy of the original pattern and instruction booklet is prohibited - this is a violation of the copyright owned by the designer of the pattern.

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- I don't make bears myself, but would like to buy one of your pattern/kit sample Bearz, is this possible?
Regretfully, no.  The pattern/kit Bearz are exclusive to Ilzé's patterns/kit Bearz range and subsequently are not offered for adoption. They are available as patterns/kits only.

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Questions About Bearz for Adoption
Questions About Shows & Workshops

- Do you take orders?
Regretfully no. If you would like to be notified when new Bearz arrive, please join our mailing list.

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- Do you accept Layby/Lay Away terms for Bearz available for adoption?
Lay-by/Lay Away terms are available for Bearz Available for Adoption. Terms are as follows:

* 50% Minimum non-refundable deposit, which is payable up-front.
* Outstanding balance is payable within 30 days of initial payment/deposit.
* Items (such as Bearz Available for Adoption) will remain available, until a deposit is received, upon which it will be reserved for you.
* Item is shipped upon receipt of full and final payment only.
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- Are the bears you offer for adoption, such as the Mini Bearz, Clawed Bearz and Faery Bearz available as patterns/kits?
Regretfully, no. As Ilzé would like to keep providing collectors with unique, non-commercialized collectable Bearz, her Limited Edition, OOAK, Clawed Bearz Range and Miniature Bearz are not available as patterns and/or kits, nor will they be released as patterns and/or kits in the future.

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- I don't make bears, but would like to adopt one of your pattern/kit Bearz is this possible?
Regretfully, no. The pattern/kit Bearz are exclusive to Ilzé's patterns/kit Bearz range and subsequently are not offered for adoption.
They are available as patterns/kits only.

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- Do you attend any shows, and if so which ones?
Regretfully, no.  Due to ongoing issues with Ilzé's health, we are unable to attend any shows at this stage.

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- Do you present workshops?
Regretfully, no.  Due to ongoing issues with Ilzé's health as well as other commitments Ilzé no longer presents workshops.  All Ilzé's workshop instructions, tips and advice can be found in her book The DIY Bear-making Workshop.

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